7. BUSINESS AND MERCANTILE.
7.1 General. In addition to the requirements of 4.1 to 4.35, the design of
all areas used for business transactions with the public shall comply with 7.
7.2 Sales and Service Counters, Teller Windows, Information Counters.
(1) In department stores and miscellaneous retail stores where counters have
cash registers and are provided for sales or distribution of goods or services
to the public, at least one of each type shall have a portion of the counter
which is at least 36 in (915 mm) in length with a maximum height of 36 in (915
mm) above the finish floor. It shall be on an accessible route complying with
4.3. The accessible counters must be dispersed throughout the building or
facility. In alterations where it is technically infeasible to provide an
accessible counter, an auxiliary counter meeting these requirements may be
(2) At ticketing counters, teller stations in a bank, registration counters
in hotels and motels, box office ticket counters, and other counters that may
not have a cash register but at which goods or services are sold or
(i) a portion of the main counter which is a minimum of 36 in (915 mm) in
length shall be provided with a maximum height of 36 in (915 mm); or
(ii) an auxiliary counter with a maximum height of 36 in (915 mm) in close
proximity to the main counter shall be provided; or
(iii) equivalent facilitation shall be provided (e.g., at a hotel
registration counter, equivalent facilitation might consist of: (1) provision
of a folding shelf attached to the main counter on which an individual with
disabilities can write, and (2) use of the space on the side of the counter or
at the concierge desk, for handing materials back and forth).
All accessible sales and service counters shall be on an accessible route
complying with 4.3.
(3)* Assistive Listening Devices. (Reserved)
7.3* Check-out Aisles.
(1) In new construction, accessible check-out aisles shall be provided in
conformance with the table below:
Total Check-out Aisles Minimum Number of Accessible Check-out
of Each Design Aisles Of Each Design
1 - 4 1
5 - 8 2
8 - 15 3
over 15 3, plus 20% of additional aisles
EXCEPTION: In new construction, where the selling space is under 5000 square
feet, only one check-out aisle is required to be accessible.
EXCEPTION: In alterations, at least one check-out aisle shall be accessible in
facilities under 5000 square feet of selling space. In facilities of 5000 or
more square feet of selling space, at least one of each design of check-out
aisle shall be made accessible when altered until the number of accessible
check-out aisles of each design equals the number required in new
Examples of check-out aisles of different "design" include those which are
specifically designed to serve different functions. Different "design"
includes but is not limited to the following features - length of belt or no
belt; or permanent signage designating the aisle as an express lane.
(2) Clear aisle width for accessible check-out aisles shall comply with
4.2.1 and maximum adjoining counter height shall not exceed 38 in (965 mm)
above the finish floor. The top of the lip shall not exceed 40 in (1015 mm)
above the finish floor.
(3) Signage identifying accessible check-out aisles shall comply with 4.30.7
and shall be mounted above the check-out aisle in the same location where the
check-out number or type of check-out is displayed.
7.4 Security Bollards. Any device used to prevent the removal of shopping
carts from store premises shall not prevent access or egress to people in
wheelchairs. An alternate entry that is equally convenient to that provided
for the ambulatory population is acceptable.